Shipping & Returns

Shipping to the USA

Orders are shipped F.O.B. Langley B.C.
Duty and brokerage paid by Omega Sales.

Freight Terms

Shipments and deliveries shall at all times be subject to the approval of Omega Sales & Marketing (“Omega”).
Unless otherwise stated, all shipments are F.O.B. from Omega’s warehouse in Langley, BC.
Customers may inquire about shipping collect with their preferred carrier.
It is the responsibility of the customer when signing for deliveries to make sure the product is free from visible damage prior to signing or such damage/shortage must be noted in writing with the freight carrier before accepting shipment.  Otherwise, Omega’s customer service will assist the customer in filing the freight claim for reimbursement from the carrier but any possible loss will be incurred by the customer.


Unless otherwise noted on an order acknowledgement, all orders to Omega are deemed cancelled if items are not available to be shipped.

Satisfaction guarantee:

Omega guarantees your complete satisfaction!  If after receiving and inspecting your purchase you are not totally satisfied, and the product is still in the original packaging unused, simply return the merchandise to us within 30 days of ordering, shipping prepaid, for a full refund of your item's purchase price less freight. There is no restocking charge within the 30 days, unless it is a special order item from the manufacturer that is not normally stocked in our warehouse.  Delivery charges are not refundable. The returned merchandise must be new, complete, and in its original packaging. We cannot issue a credit or refund for any product which is returned to us that has been used or altered, or has any missing parts or packaging.


Omega’s liability shall be limited solely to providing replacements or refund for defective or nonconforming goods.  Omega shall not be liable under any circumstances for any punitive, special, incidental, consequential, direct or indirect damages incurred by the buyer or anyone claiming through the buyer, except to the extent that such exclusion or limitation is not allowed by applicable law.  Omega shall at no time be liable for a claimed breach of this agreement in an amount exceeding the stated price of the affected goods.